Privacy Policy

Last updated: 28 June 2026

Solterra Electrical Pty Ltd (ABN 97 696 425 706) ("Solterra", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose and protect your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We collect personal information you provide directly — for example when you request a quote, use our contact form, or call us. This may include your name, email address, phone number, property address, postcode, and details about your home and energy use.

If you proceed to an installation, we may also collect information required to deliver and connect your system, such as electricity account/meter details and grid-connection information.

How we use your information

• To respond to your enquiry and prepare a quote or system design
• To arrange and carry out the supply and installation of your system
• To apply for grid-connection approval and government incentives (e.g. STCs/PRCs) on your behalf where agreed
• To provide warranty, maintenance and ongoing support
• To meet our legal, regulatory and safety obligations

Disclosure

We may disclose your personal information to third parties only as needed to deliver our services, including:

• Our installers and subcontractors who carry out your installation
• Your electricity distributor and retailer for grid connection and metering
• Government bodies and scheme administrators for rebates and certificates
• Service providers who host our website and process contact-form submissions

We do not sell your personal information. Some service providers (for example our online form provider) may store data on servers located overseas.

Direct marketing

We may occasionally contact you about relevant products, offers or updates. You can opt out at any time by contacting us using the details below.

Cookies & analytics

Our website is a simple static site. It does not set advertising cookies. If we add analytics or a reviews/chat widget, those third parties may set their own cookies, governed by their privacy policies.

Security, access & correction

We take reasonable steps to protect your information from misuse, loss and unauthorised access. You may request access to, or correction of, the personal information we hold about you by contacting us.

Complaints

If you have a privacy concern, please contact us first and we will respond promptly. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page.

Contact us

Solterra Electrical Pty Ltd · ABN 97 696 425 706 · NSW Electrical Licence 375612C
Phone: 0414 146 027 · Email: info@solterraelectrical.com.au · Sydney Metro & Greater NSW